Handover and problems
Check before handing over
At pickup, confirm item count, measurements and visible condition with the driver. At delivery, the recipient checks the goods before confirming receipt. Use the booking’s handover code and photos to preserve the agreed record.
Report a mismatch or damage
Pause the handover if the goods do not match the request or appear damaged. Take clear photos and report the issue through the booking. Keep the goods safe while participants and support agree the next step. Do not confirm a disputed receipt just to close the screen.
If someone is absent or the vehicle breaks down
Report the problem promptly and preserve the goods’ custody record. A new destination or an incident transfer needs agreement and evidence. Urgent issues on an active booking should be escalated through its support path.