Cancellations
Before pickup
Use the booking’s cancellation action and review the terms you accepted. Any charge or refund depends on those terms and the current booking stage. Keep the cancellation reference and check the separate refund status.
After pickup
Goods already onboard need a safe recovery plan. Report the issue through the booking, agree where the goods will go and record who has custody. Cancelling must not leave goods unattended or erase the driver’s delivery obligations.
If plans change
Tell the other participant promptly through the booking. New timing, stops or cargo details must be checked against the driver’s other commitments and accepted again where necessary. Do not assume a changed request is confirmed until its updated status is visible.