Skip to content

Trust and safety

Arrangements both sides can rely on

Who the driver is, what you pay, how goods change hands and who sees your address — each has a clear rule. And when something goes wrong, people answer.

01

Verified drivers and vehicles

Documents and body photos are reviewed by our team before any booking.

02

One total price

Drivers quote all-inclusive. Nothing is added after you confirm.

03

Handover you can prove

Item count, photos and codes at pickup and delivery.

04

People when it goes wrong

Every booking has a problem button and a case number.

Handover

Every handover leaves proof

At pickup the driver confirms the count, visible condition and measurements, takes photos and enters the sender’s code. If something doesn’t match, pickup pauses — the app never encourages overloading to keep a quote.

  • Item count: 4 of 41 sofa · 3 wardrobe boxes
  • Visible condition OKPhotograph any scratches
  • Fits declared size and weightWardrobe boxes: 190 × 60 × 15 cm
Sender’s code

Goods differ from the listing

Privacy

Your address stays private

No. Public listings and share cards show city-level routes, the cargo category and general details. Exact addresses, map pins and phone numbers stay private and are accessible only to authorized booking participants.

Read the privacy guide
Route
Tashkent → Kokand
Category
Furniture · 4 items
Pickup
8 Oct, morning
Exact address
Booking participants only
Map pin
Booking participants only
Phone
Booking participants only

Phone numbers are shared only after a confirmed booking or with your consent.

When it goes wrong

People when it goes wrong

Every active booking has a “Report a problem” button. Each report gets a case number; urgent cases about safety or goods in transit go to the front of the queue.

Case numberCG-20418 · 1
Under review

Operators work daily 08:00–22:00. Urgent issues on active bookings go to the front of the queue.

Support: daily 08:00–22:00 · in the app

Rules

What we carry

Allowed goods

Allowed

  • Furniture, assembled or flat-packed
  • Household appliances
  • Boxes and bags
  • Packaged building materials
  • Shop stock in boxes

Not accepted yet

  • Refrigerated or frozen goods
  • Live animals
  • Dangerous or flammable goods
  • Passengers
  • Loads over vehicle payload

The next trip is already planned

The app is coming to the App Store and Google Play. Posting cargo will take about three minutes.

Not in the stores yet.