Account deletionAccount deletion

1.In the app

Open Cargo or Cargo Driver and go to Profile → Privacy → Delete account. Cargo sends an SMS code to the verified phone number on your account; enter it to confirm. The account is deleted straight away and you are signed out on every device. This cannot be undone.

2.Without the app

If you cannot or do not want to use the app, email the address shown on this page with the subject “Account deletion”. In the email, give:

• The phone number you use to sign in to Cargo or Cargo Driver.
• The name on your account.

To protect your account, Cargo first confirms that the number is yours. Cargo then deletes the account as described below and replies to you by email.

3.Before you delete

• Finish your open bookings, payments and disputes first: an account cannot be deleted while they are open.
• To keep a copy of your data, download it in the app beforehand (Profile, Privacy, Download my data).

4.What is deleted

When your account is deleted, Cargo:

• Removes your sign-in methods: your phone number and, if you used it, Sign in with Apple.
• Ends your signed-in sessions on every device.
• Deletes your device tokens, preferences, in-app notifications and saved cards.
• Replaces your name on the account.
• Withdraws your requests, trips and offers that have not been booked.

5.What is kept and for how long

Some records are kept after your account is deleted:

• Bookings, payments, problem reports, handover evidence and the audit record: kept for as long as needed for accounting, safety and legal claims.
• Driver verification documents: kept only as long as needed to show that checks were made.
• Sign-in codes are deleted after 2 days, and ended sessions 7 days after they end.

The Privacy Policy describes all of this in full.